TCSAcctCallTechSumm
Technical Support Calls Summary
Acme Truck Distributors Ltd
From first account to last account, for all vehicle models of any status
All control accounts
Any status calls dated from the beginning to the end, including call notes, including followup actions, ordered by vehicle model code
Account Name
Account
Vehicle Model & Chassis
Call Date & Time
Contacted By
Assigned To
Call Response Due
Status
12077
G N & J A McCathie
CH613RST - 71638
14 Oct 2008
10:00AM
Murray Officer
Ross Caske
21 Oct 2008
05:00PM
Complete
Contact:
Gordon McCathie
Status:
In Service
Settlement:
23 Oct 2008 11:00AM Settled Late
Concern regarding front brake wear.
Subject:
Action:
14 Oct 2008
| Arrange to inspect all front brake drums and pads, by 21 |
| Oct if possible. |
By:
TSL Jeremy Goodson
12130
Mount Fuel Distributors Ltd
CH613RST - 71640
29 Oct 2008
04:00PM
Robbie Shaw
Ross Caske
05 Nov 2008
05:00PM
Complete
Contact:
Rod McGregor
Status:
In Service
Settlement:
04 Nov 2008 03:00PM Settled in Time
Cab ride. No noticeable improvement since last adjusted.
Subject:
Action:
30 Oct 2008
Check that vehicle has latest revision air bag fitted.
By:
TSL Mark Faulkner
10318
Freightways Express Ltd
CH689RST - 56344
23 Sep 2008
02:00PM
Carl Capstick
Murray Sowerby
24 Sep 2008
05:00PM
Complete
Contact:
Reg O'Brien
Status:
In Service
Settlement:
24 Sep 2008 11:00AM Settled in Time
Intermittent lack of power steering.
Subject:
Action:
23 Sep 2008
| Check steering box and power steering pump, particularly |
| pump filter and resevoir screen. |
By:
TSL Howard Peters
10318
Freightways Express Ltd
CH689RST - 56344
05 Nov 2008
10:45AM
Carl Capstick
Carl Capstick
06 Nov 2008
05:00PM
Open
Contact:
Reg O'Brien
Status:
In Service
Settlement:
Not Settled and OverDue
Still experiencing power steering problems.
Subject:
Action:
05 Nov 2008
Fit new power steering pump and replace all hoses asap.
By:
TSL Howard Peters
12169
Morgan Transport Co Limited
MHS613RST - 1385
10 Sep 2008
10:40AM
Pat Groube
David Jonasen
10 Sep 2008
03:00PM
Complete
Contact:
Gavin Morgan
Status:
Vehicle Off Road
Settlement:
10 Sep 2008 01:00PM Settled in Time
Replacement turbocharger fitted two days ago has failed. This is the second failure in the last three months.
Subject:
Notes:
| Example text to illustrate that notes may be appended to a techical support call to document additional |
| information in regard to the call. |
Action:
10 Sep 2008
New (not remanufactured) turbo to be fitted asap.
By:
TSL Nick Waterson
12505
Nationwide Transport Limited
N8MHR613RST - 1386
04 Nov 2008
11:30AM
Carl Capstick
Murray Sowerby
07 Nov 2008
05:00PM
Open
Contact:
Terry Jones
Status:
In Service
Settlement:
Front brake wear excessive.
Subject:
Action:
04 Nov 2008
Check that linings being supplied are to spec.
By:
TSL Brett Johnstone
10316
Freight Haulage Company Ltd
R686RS - 77757
03 Nov 2008
09:30AM
Maurice McDonald
Murray Sowerby
07 Nov 2008
05:00PM
Open
Contact:
Rod Carmichael
Status:
In Service
Settlement:
Excessive front brake wear.
Subject:
Action:
03 Nov 2008
Check that recent shipments of linings conform to specs.
By:
TSL Brett Johnstone
Page 1 of 1
Printed on 07 Nov 2008 at 11:23 AM